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WhatsApp automation build

Rice Store WhatsApp Bot

Commerce-ready WhatsApp assistant with cart, location capture, payments, and AI live handoff.

Overview

As lead developer I shipped a bespoke WhatsApp automation for a regional rice store. Customers can browse SKUs, add multiple rice varieties to a cart, drop their delivery location, and finish checkout without ever leaving WhatsApp. The flow layers an AI assistant for FAQs plus a ManyChat-driven fallback to live agents, cutting response time while keeping empathy-heavy sales intact.

Key Features

  • •Interactive catalog with rice varieties, quantity selectors, and cart summaries delivered via WhatsApp rich messages.
  • •Location hand-off that pins the customer’s delivery address directly into the order record for riders.
  • •Integrated payment flow so shoppers can confirm and pay within chat (no extra landing pages).
  • •AI FAQ assistant trained on store policies with seamless escalation to a live support agent.
  • •Skills: WhatsApp, AI Chatbot, ManyChat, Customer Support, Chatbot Automation.

Gallery

Project Reviews

Alex Mallahimson

March 15, 2023

Incredible project! The attention to detail and functionality is impressive.

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Sara Miller

February 23, 2023

Very well designed and implemented. The UI is intuitive and responsive.

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Michael Chen

January 10, 2023

Outstanding work. I particularly liked the performance optimizations.

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