AI support chatbot build

AI-Powered Customer Support Assistant

Custom GPT-powered bot that answers FAQs, surfacing warehouse info, shipping times, and business-specific data.

Overview

I built and trained a ChatGPT-based assistant on a client’s operational docs so it can answer customer questions instantly on their website. The bot references verified data—warehouse locations, shipping SLAs, product specs—and stays on-brand thanks to custom prompt engineering. Beyond FAQs, the same engine can capture leads, book appointments, or hand off to sales, giving the site a 24/7 support teammate.

Key Features

  • Fine-tuned GPT workflow fed with the company’s warehouse, shipping, and policy data.
  • Web widget integration so visitors chat without leaving the site, with seamless handoff to humans.
  • Contextual memory so the assistant can personalize follow-ups or clarify missing info.
  • Extensible flows for lead capture, bookings, and e-commerce questions using the same knowledge base.
  • Skills: ChatGPT API, OpenAI API, Chatbot, AI Chatbot, Chatbot Flow Design.

Gallery

Project Reviews

Kunoichi

April 15, 2023

I am thoroughly impressed with the exceptional service I received while working with this talented Al expert on my project, The level of expertise, commitment, and attention to detail demonstrated throughout the development process was truly outstanding. Not only did they consistently provide update but he 8also went above and beyond to ensure that all technical aspects were addressed with precision and creativity. Communication was seamless; he were always available to answer questions and provide updates. The final product exceeded our expectations, functioning flawlessly and efficient....

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Vike

November 23, 2025

Everything was fine, Did a solid job.

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Manuel

January 10, 2024

I had an exceptional experience working with Mallahim. His professionalism and punctuality were truly commendable. He demonstrated a deep understanding of programming skills, which was evident throughout the project. Even after the project was completed, he remained available and helpful, always ready to assist with any questions or additional needs. Highly recommended!

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